Once your order is placed, you will receive an email confirmation to the address provided at checkout. This email will include your order number and a summary of the items purchased. If you do not see the email within a few minutes, please check your spam or promotions folder. If you still haven’t received it, reach out to us at support@velvetmuze.com and we’ll be happy to assist.

We begin processing orders as quickly as possible to ensure timely delivery. If you need to update your shipping address, please contact us immediately at support@velvetmuze.com with your order number and the correct address. While we cannot guarantee changes once the order is in processing or shipped, we will do our best to accommodate your request.

Yes, Velvet Muze ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Processing times typically take 1–3 business days. Once shipped, delivery times vary by region:

• 
  Canada & USA: 3–7 business days
  
• 
  International: 7–14 business days
  

You will receive a tracking number by email once your order has shipped, so you can follow your package every step of the way.